FAQ

What is Your Return Policy?

We take great care of Aegean Finest Olive Oil to make sure that our products arrive in the best condition. If for any reason you are not satisfied with any Kydonis product please contact our customer service department by phone or email within 14 days of receipt. We will gladly issue a credit or replace the product. We do not offer price adjustments. Please contact us by phone at 1-803-269-1991 or email at info@usae-shop.com

How Do You Ship?

We ship by UPS and our standard shipping options are UPS Ground, 2nd Day Air, and UPS Overnight. We ship from Columbia, SC and our coast-to-coast shipments are generally delivered in seven calendar days. Customers are responsible for additional postage/courier charges due to improper addresses. Orders returned to us will be held for 30 days before disposal.

Do You Ship Internationally?

We will ship to Canada if requested. Additional fees for Customs will apply.

What Happens If My Package is Damages?

In the very rare event of a damaged package, we ask that you take the following steps. You can refuse a package from UPS or FedEx and it will be returned to us. We will replace your package in full. In the event you discover damage after delivery, we ask that you retain all packaging and send us photos of of the damaged products. It may be necessary for us to send a carrier to retrieve your package. Photos may be sent as an attachment to an email addressed to info@usae-shop.com If you prefer to send a picture via cell phone text, please send an email to info@usae-shop.comto request the cell phone number.

What Happens If I D'ont Receive My Package?

We can best provide assistance in locating missing packages when we are notified promptly. Please contact us within 10 business days of the shipping date.

What Credit Cards You Accept?

We accept Visa, MasterCard, and American Express.

Do You Offer Volume Discounts?

We offer a 10% case discount on six (6) of any one item (SKU). If the shopping cart does not let you put six in the cart, we may be low on stock. Please send us an email and we will let you know how soon a full case will be available. This is a a great way to get the best value on the olive oil you love most.

 

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